At KISTYL, your satisfaction is our priority. We want you to love every product you receive, and if for any reason you’re not completely happy, we’ve made it easy to return or exchange your items.
7-Day Return Window
Easy returns within 7 days of delivery
Quick Refunds
Processed within 5-7 business days
Hassle-Free Process
Simple return procedure
How to Return Your Order
Follow these simple steps:
Contact Us
Email us at support@kistyl.com or call our customer service within 7 days of delivery with your order number and reason for return.
Receive Return Instructions
Our team will provide you with a return authorization number and detailed instructions on how to send the item back.
Pack Your Item
Carefully pack the item in its original packaging with all accessories, manuals, and tags included.
Ship the Return
Use the prepaid return label we provide and drop off the package at the designated courier service point.
Receive Your Refund
Once we receive and inspect your return, we’ll process your refund within 5-7 business days.
Frequently Asked Questions
When will I receive my refund?
Refunds are processed within 5-7 business days after we receive and inspect the returned item. The refund will be credited to your original payment method or via bank transfer for COD orders.
Do I need to pay for return shipping?
For orders above ₹499, return shipping is free. For orders below ₹499, a nominal return shipping charge may apply. We’ll provide you with all the details when you initiate the return.
Can I return an item if I've lost the original packaging?
While we prefer items to be returned in original packaging, we understand that sometimes packaging gets misplaced. Contact our customer service team, and we’ll work with you to find a solution.
What if my item arrived damaged?
If your item arrived damaged or defective, contact us immediately at support@kistyl.com with photos of the damage. We’ll arrange for a replacement or full refund at no cost to you.
